:root{--help-green:#187c48;--help-green-dark:#0d5d35;--help-blue:#1769aa;--help-purple:#7555d9;--help-amber:#b46900;--help-red:#a62f38;--help-line:#dbe4df;--help-pale:#f4faf7}.help-page{background:#f8fbf9}.help-page .site-header{position:sticky}.help-hero{padding:72px 0 0;background:radial-gradient(circle at 86% 15%,rgba(36,229,163,.16),transparent 30%),linear-gradient(135deg,#f8fcfa,#eaf7f0);border-bottom:1px solid var(--help-line)}.help-hero-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:54px;align-items:center}.help-kicker{color:var(--help-green-dark);font-size:.78rem;font-weight:900;letter-spacing:.09em;text-transform:uppercase}.help-hero h1,.help-section h2,.scenario-page h1{color:var(--navy);letter-spacing:-.035em}.help-hero h1{margin:.35rem 0;font-size:clamp(2.7rem,5vw,5rem);line-height:1}.help-hero h1 span{color:var(--help-green)}.help-lead{max-width:740px;color:#526579;font-size:1.08rem}.help-actions,.card-actions,.ticket-actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:24px}.btn-help{color:#fff;background:linear-gradient(135deg,var(--help-green),#20a862)}.btn-help-blue{color:#fff;background:var(--help-blue)}.help-safety{padding:24px;border:1px solid #e4c478;border-radius:14px;background:#fff7dd;box-shadow:0 18px 45px rgba(89,55,0,.08)}.help-safety strong{display:block;color:#7c4b00;font-size:1.15rem}.help-safety p{margin-bottom:0;color:#664f28}.help-stats{display:grid;grid-template-columns:repeat(5,1fr);margin-top:54px;border-top:1px solid #d5e5dc}.help-stats div{padding:20px;border-right:1px solid #d5e5dc}.help-stats div:last-child{border:0}.help-stats strong,.help-stats span{display:block}.help-stats strong{color:var(--navy)}.help-stats span{color:#607269;font-size:.77rem}.help-section{padding:78px 0}.help-section-head{display:flex;align-items:end;justify-content:space-between;gap:24px;margin-bottom:26px}.help-section h2{margin:.3rem 0;font-size:clamp(2rem,4vw,3.35rem)}.help-search{display:grid;grid-template-columns:1fr auto;gap:8px;margin:22px 0}.help-search input,.help-filter select,.help-form input,.help-form select,.help-form textarea{width:100%;min-height:46px;padding:10px 12px;border:1px solid #c8d8cf;border-radius:8px;background:#fff;color:var(--ink)}.help-directory{display:grid;grid-template-columns:250px 1fr;gap:26px}.help-filter{display:grid;gap:14px;align-self:start;padding:18px;border:1px solid var(--help-line);border-radius:12px;background:#fff;position:sticky;top:96px}.help-filter label{display:grid;gap:5px;color:#40574b;font-size:.78rem;font-weight:850}.help-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:15px}.help-card{display:flex;flex-direction:column;padding:21px;border:1px solid var(--help-line);border-radius:13px;background:#fff;box-shadow:0 12px 34px rgba(7,20,38,.05)}.help-card h3{margin:.55rem 0;color:var(--navy);font-size:1.25rem}.help-card p{color:#607269}.help-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:9px;color:#fff;background:var(--help-green);font-weight:900;text-transform:uppercase}.help-meta{display:flex;flex-wrap:wrap;gap:7px}.help-badge{display:inline-flex;padding:5px 8px;border-radius:99px;background:#eaf7f0;color:var(--help-green-dark);font-size:.69rem;font-weight:900}.risk-critical{background:#fee9e9;color:#982b32}.risk-high{background:#fff1d7;color:#7d5100}.risk-medium{background:#e9f4ff;color:#175b91}.card-actions{margin-top:auto;padding-top:15px}.card-actions .btn{min-height:40px;padding:8px 11px;font-size:.74rem}.scenario-shell{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:28px;align-items:start}.scenario-main,.scenario-aside,.checklist-card,.help-form-card,.ticket-panel{border:1px solid var(--help-line);border-radius:14px;background:#fff;box-shadow:0 15px 40px rgba(7,20,38,.05)}.scenario-main{padding:clamp(22px,4vw,46px)}.scenario-aside{position:sticky;top:96px;padding:20px}.scenario-main h2{margin-top:2rem;color:var(--navy);font-size:1.35rem}.scenario-main ul{display:grid;gap:8px;padding-left:1.2rem}.scenario-callout{padding:18px;border-left:4px solid var(--help-amber);border-radius:8px;background:#fff7df}.client-template{padding:18px;border-radius:9px;background:#eef4ff;white-space:pre-wrap}.scenario-tools{display:flex;flex-wrap:wrap;gap:8px;margin:22px 0}.scenario-tools button,.scenario-tools a{min-height:42px}.checklist-layout{display:grid;grid-template-columns:1fr 280px;gap:24px}.checklist-card{padding:24px}.checklist-group{margin-top:22px;border:1px solid var(--help-line);border-radius:10px}.checklist-group h2{margin:0;padding:15px 18px;border-bottom:1px solid var(--help-line);font-size:1.1rem;background:#f2f8f4}.checklist-group label{display:flex;gap:10px;padding:11px 18px;border-bottom:1px solid #edf1ef}.checklist-group label:last-child{border:0}.checklist-progress{position:sticky;top:96px;padding:20px;border:1px solid var(--help-line);border-radius:12px;background:#fff}.progress-bar{height:12px;overflow:hidden;border-radius:99px;background:#e4ece8}.progress-bar span{display:block;height:100%;width:0;background:var(--help-green);transition:width .2s}.help-form-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:24px}.help-form-card{padding:26px}.help-form{display:grid;gap:20px}.help-form fieldset{display:grid;gap:13px;padding:18px;border:1px solid var(--help-line);border-radius:10px}.help-form legend{padding:0 7px;color:var(--help-green-dark);font-weight:900}.help-form label{display:grid;gap:5px;color:#40574b;font-size:.8rem;font-weight:800}.help-two{display:grid;grid-template-columns:1fr 1fr;gap:13px}.help-check{grid-template-columns:auto 1fr!important;align-items:start}.help-check input{width:auto;min-height:auto;margin-top:4px}.help-message.error{color:#9c2931}.help-message.success{color:#0d6d3b}.ticket-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.ticket-summary div{padding:15px;border:1px solid var(--help-line);border-radius:9px;background:#f8fbf9}.ticket-summary small,.ticket-summary strong{display:block}.conversation{display:grid;gap:12px;margin-top:18px}.conversation article{padding:16px;border-left:4px solid var(--help-blue);border-radius:9px;background:#f5f8fc}.conversation article.internal{border-color:var(--help-amber);background:#fff7df}.conversation time{display:block;color:#697a71;font-size:.72rem}.admin-help{padding:52px 0}.admin-help-table{width:100%;min-width:1180px;border-collapse:collapse}.admin-help-table th,.admin-help-table td{padding:10px;border-bottom:1px solid var(--help-line);text-align:left;vertical-align:top}.admin-help-table th{background:#edf5f0;font-size:.7rem;text-transform:uppercase}.admin-table-wrap{overflow:auto;border:1px solid var(--help-line);border-radius:12px;background:#fff}.admin-help-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:20px 0}.admin-help-kpis article{padding:16px;border:1px solid var(--help-line);border-radius:10px;background:#fff}.admin-help-kpis strong{display:block;color:var(--navy);font-size:1.6rem}.admin-help-toolbar{display:grid;grid-template-columns:2fr repeat(4,1fr);gap:9px;margin-bottom:15px}.admin-help-toolbar input,.admin-help-toolbar select{min-height:42px;padding:8px;border:1px solid #c8d8cf;border-radius:7px}.help-dialog{width:min(1000px,calc(100% - 24px));max-height:90vh;padding:0;border:0;border-radius:14px}.help-dialog::backdrop{background:rgba(7,20,38,.72)}.help-dialog-inner{padding:25px}.help-close{float:right;border:0;background:transparent;font-size:1.8rem;cursor:pointer}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap}.empty-help{grid-column:1/-1;padding:45px;border:1px dashed #9db9aa;border-radius:12px;text-align:center}
@media(max-width:980px){.help-hero-grid,.help-directory,.scenario-shell,.checklist-layout,.help-form-layout{grid-template-columns:1fr}.help-filter,.scenario-aside,.checklist-progress{position:static}.help-stats{grid-template-columns:repeat(2,1fr)}.help-stats div:last-child{grid-column:1/-1}.admin-help-kpis{grid-template-columns:repeat(2,1fr)}.admin-help-toolbar{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.help-hero{padding-top:44px}.help-grid,.help-two,.ticket-summary{grid-template-columns:1fr}.help-actions .btn,.card-actions .btn{width:100%}.help-stats{grid-template-columns:1fr}.help-stats div,.help-stats div:last-child{grid-column:auto;border-right:0;border-bottom:1px solid #d5e5dc}.help-section{padding:58px 0}.help-section-head{align-items:flex-start;flex-direction:column}.admin-help-kpis,.admin-help-toolbar{grid-template-columns:1fr}}
@media(prefers-reduced-motion:reduce){.progress-bar span{transition:none}}
@media print{.site-header,.site-footer,.no-print,.scenario-aside{display:none!important}.help-page{background:#fff}.checklist-layout,.scenario-shell{display:block}.checklist-card,.scenario-main{border:0;box-shadow:none}}
.admin-ticket-row{cursor:pointer;transition:background-color .15s ease}.admin-ticket-row:hover{background:#f1f8f4}.ticket-detail-link{padding:0;border:0;background:transparent;color:var(--help-green-dark);font:inherit;font-weight:900;text-align:left;text-decoration:underline;text-underline-offset:3px;cursor:pointer}.ticket-question-link{display:block;margin-top:4px;color:var(--navy);font-weight:700}.ticket-detail-link:focus-visible{outline:3px solid rgba(24,124,72,.28);outline-offset:3px;border-radius:3px}.admin-help-table .admin-action-cell{position:sticky;right:0;z-index:2;box-sizing:border-box;width:112px;min-width:112px;background:#fff;box-shadow:-7px 0 12px rgba(7,20,38,.08)}.admin-help-table th.admin-action-cell{z-index:3;background:#edf5f0}.admin-review-button{box-sizing:border-box;width:100%;min-width:88px;min-height:42px;padding:8px 12px;white-space:nowrap}